Return Policy

Returns & Refunds Policy

Zavor Lifestyle Ltd

Website: https://zavorlifestyle.co.uk

Last Updated: 25 October 2026

At Zavor Lifestyle Ltd, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. 30-Day Return Policy

We offer a 30-day return policy on eligible products, starting from the date you receive your order.

To qualify for a return under our additional 30-day policy:

Items must be unused, unworn and in their original condition.
Products should be returned with original packaging, labels and tags where reasonably possible.
Proof of purchase or an order number must be provided.
Customers must contact us within 30 days of delivery to request a return.

This additional policy does not affect your statutory consumer rights.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: ddinibrahim16202@gmail.com

Website: https://zavorlifestyle.co.uk

Please include your order number, the product you wish to return and the reason for your return.

Our team will review your request and provide return instructions and the applicable return address.

Please do not send items back without first contacting us.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for return postage costs, provided this was communicated before purchase.

If your item arrives faulty, damaged, incorrect or not as described, Zavor Lifestyle Ltd will cover reasonable return postage costs where required by UK consumer law.

We recommend using a tracked postal service and retaining proof of postage.

4. Refund Processing

Once your returned item has been received, we will inspect it and notify you of the refund outcome.

Approved refunds will be issued to your original payment method.

For cancellations covered by UK statutory rights, refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

For eligible returns made under our additional 30-day policy, refunds will normally be processed within 14 days of receiving the returned item.

Where required by law, the original standard delivery charge will also be refunded.

Your bank or payment provider may take additional time to display the refund.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

Personalised or custom-made products.
Sealed cosmetics, beauty products and personal-care items that have been unsealed after delivery and cannot be returned for health or hygiene reasons.
Other sealed hygiene-sensitive products once unsealed, where the legal exception applies.

These exclusions do not affect your rights if products are faulty, damaged or incorrectly described.

6. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Email: ddinibrahim16202@gmail.com

Include your order number, a description of the issue and photographs where available.

We will assess the issue and offer an appropriate remedy, such as a refund, repair or replacement, in accordance with UK consumer law.

7. Exchanges

If you would like a different size, colour or product, please contact our customer support team.

Exchanges are subject to product availability. Where a direct exchange is unavailable, you may return an eligible item and place a new order.

8. Order Cancellations

If you wish to cancel your order before dispatch, please contact us promptly.

Under the UK Consumer Contracts Regulations, customers generally have the right to cancel eligible online purchases within 14 days after receiving their goods, without providing a reason.

After notifying us of a statutory cancellation, customers have a further 14 days to send the goods back.

Statutory refunds include the standard outbound delivery charge where applicable.

9. International Returns

Customers ordering from outside the United Kingdom should contact us before returning products.

International return arrangements and postage costs will be explained based on the destination and applicable consumer protection laws.

10. Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

11. Contact Information